Legal · Clear expectations · Fair process

Refund Policy

This Refund Policy explains when and how refunds are issued for services purchased from HostingBangladesh. By ordering or using our services, you agree to this policy, which forms part of our main Terms and Conditions.

1

30-Day Money-Back Guarantee

Our shared hosting and reseller hosting packages come with a 30-day money-back guarantee.

This guarantee is intended to cover genuine technical or service-related problems that we are unable to resolve within a reasonable time. To be eligible for a refund, you must clearly explain the issue you faced and give our support team an opportunity to investigate and fix it.

No “Change of Mind” Refunds

Refunds are not provided for:

  • Change of mind (e.g., “I don’t want hosting anymore”)
  • Deciding to move to another provider after activation
  • No longer needing the website or service for personal/business reasons
  • Situations where the service is working as described but you simply choose not to use it

Eligibility

  • The request must be made within 30 days from the date the hosting service was first activated.
  • The refund request must be based on a valid technical or service-related reason (for example: repeated downtime, serious performance issues, or critical technical problems on our side).
  • You must cooperate with our support team and allow us reasonable time to diagnose and attempt to resolve the issue. If you refuse troubleshooting or do not provide requested information, we may decline the refund.
  • The account must not be in violation of our Terms and Conditions, Abuse, or Spam policies.
  • Promotional or special offers that clearly mention “non-refundable” are excluded.
2

Non-Refundable Services

The following products and fees are non-refundable, even if purchased together with a refundable hosting plan:

  • VPS servers and cloud servers
  • Dedicated servers
  • Domain registrations, renewals or transfers (including .BD domains)
  • SSL certificates once issued
  • One-time setup fees, configuration fees or installation charges
  • Licenses for third-party software (e.g., cPanel, LiteSpeed, premium plugins/scripts)
  • Any service explicitly marked as “non-refundable” on our website or invoice

If a non-refundable item is part of a bundle or package, only the refundable portion (for example, the shared hosting fee) may be refunded.

3

How to Request a Refund

To request a refund, please follow any one of these methods:

  1. A

    Client area ticket

    Open a ticket from your client area and choose the relevant hosting service.

  2. B

    Email

    Email us at support@hostingbangladesh.com from your registered email address.

Your refund request must include a clear and proper reason describing the technical or service-related issue you faced. Generic statements like “I just don’t need it” or “I changed my mind” are not considered valid reasons and will not qualify for a refund.

Please include

  • Your full name and client ID
  • Invoice number or order number
  • The service you want refunded (e.g., “Shared Hosting – Starter Plan”)
  • A detailed description of the problem (with screenshots or error messages if possible)
4

Refund Processing Time

Once your refund request is reviewed and approved, we will initiate the refund within 7–10 working days.

The exact time for the amount to appear in your account can vary based on:

  • Your bank or card issuer
  • Mobile financial service (bKash/Rocket/Nagad) processing time
  • International payment gateway or intermediary delays

Refunds are normally issued to the original payment method used for the purchase whenever technically possible. In some special cases (e.g., expired card, closed MFS account), we may arrange an alternative method after verifying your identity.

5

Services Not Covered by the Guarantee

Our 30-day money-back guarantee does not apply to:

  • Renewals of existing hosting services (only the first invoice for a new hosting service is covered)
  • Accounts terminated or suspended due to abuse, spam, or violation of our Terms and Conditions
  • Custom server setups, consultancy or hourly system administration work
  • Migration services once the migration has been completed
6

Partial Refunds and Upgrades/Downgrades

In general, our 30-day money-back guarantee is designed for full refunds of the initial term of a new shared or reseller hosting package.

If you upgrade, downgrade or change plans during the billing cycle:

  • · Any refund or credit for the unused period is at the sole discretion of HostingBangladesh.
  • · We may offer a service credit instead of a direct refund in some cases.
7

Changes to This Policy

HostingBangladesh reserves the right to update or modify this Refund Policy at any time, with or without prior notice. Any changes will be posted on this page. Continued use of our services after a policy change indicates your acceptance of the updated terms.

Questions about refunds?

If you have any questions about this Refund Policy, contact us at support@hostingbangladesh.com or use the contact page.

Contact us Open a ticket

Also read: Terms and Conditions