Privacy Policy

Information We Collect

We may collect information you provide directly, information collected automatically when you use our website, and information required to deliver specific services.

Information you provide directly

We may collect information such as:

• Name
• Email address
• Phone number
• Company name
• Billing address
• Account and order details
• Messages you send through contact forms, sales forms, or support requests

Information collected automatically

When you browse our website, we may collect technical and usage information such as:

• IP address
• Browser type
• Device type
• Pages visited
• Referring pages
• Date and time of access
• Basic analytics and performance data
• Cookies or similar technologies where used

Service-related information

Depending on the service you order, we may also collect or process information needed to provide that service, including:

• Hosting account details
• Domain registration details
• Billing and transaction-related information
• Support request history
• Service usage and technical logs needed for security, troubleshooting, and service delivery

How We Use Information

We may use personal information for the following purposes:

• To respond to inquiries and sales requests
• To create and manage customer accounts
• To process orders and deliver services
• To manage billing, invoicing, and account-related communication
• To provide customer support and technical assistance
• To maintain service security, stability, and abuse prevention
• To improve our website, user experience, and service quality
• To send important service, billing, policy, or account notices
• To comply with legal, regulatory, contractual, or security obligations

We do not collect personal information for reasons unrelated to our services without a valid operational, legal, or business purpose.

Domain Registration and Third-Party Requirements

If you register a domain name through us, some information may need to be shared with domain registrars, registries, or related service providers as required to process and maintain the domain registration.

Depending on the domain extension and registry rules, certain domain registration information may also be subject to third-party registration requirements, public record systems, or verification procedures.

If you are ordering a domain-related service, you should understand that domain registration may involve additional data handling requirements outside this website alone.

Billing and Payment Information

When you place an order, billing-related information may be collected to process payments, manage invoices, reduce fraud risk, and maintain service records.

Cookies and Similar Technologies

Our website may use cookies, session storage, analytics tools, or similar technologies to support functionality, improve performance, remember preferences, and understand how visitors use the site.

These technologies may help with things such as:

• Session management
• Login or account-related functionality
• Analytics and traffic measurement
• Performance monitoring
• Security and abuse prevention

You can usually control cookies through your browser settings. Disabling some cookies may affect how certain parts of the website function.

Analytics, Marketing, and Tracking Tools

We may use analytics, advertising, or performance tools to understand website usage, improve pages, and evaluate website performance or campaigns.

How We Share Information

We do not sell personal information as a product.

We may, however, share information in limited situations such as:

• With service providers who help us operate our website, billing, support, infrastructure, or communication systems
• With domain registrars, registries, or related providers when required for domain services
• With payment providers for payment processing and fraud prevention
• With technical vendors where necessary to deliver hosting or related services
• When disclosure is required by applicable law, lawful request, court order, or regulatory obligation
• When disclosure is necessary to protect our rights, customers, services, systems, or security

We expect third-party service providers to handle information only as needed for their relevant role, subject to their own legal and operational responsibilities.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, support history, billing, dispute handling, security, legal compliance, and legitimate operational recordkeeping.

Retention periods may vary depending on:

• · The type of information
• · The service involved
• · Billing and accounting requirements
• · Security and abuse-prevention needs
• · Legal or regulatory obligations

When information is no longer needed, we may delete, anonymize, or securely limit its further use, subject to applicable obligations.

International Processing and Service Providers

Some service providers, infrastructure providers, software vendors, registrars, analytics providers, or support systems may process information in different jurisdictions depending on the tools and services used.

If your systems involve cross-border processing, hosting, or service integrations, personal information may be processed outside Bangladesh, subject to the operational requirements of those services.

This section should be reviewed against your actual vendor and infrastructure setup.

Your Choices and Requests

Depending on the type of information involved and applicable legal requirements, you may be able to request actions such as:

• → Access to certain personal information
• → Correction of inaccurate information
• → Updating account or contact information
• → Requesting deletion where appropriate
• → Objecting to certain marketing communications
• → Asking questions about how your information is handled

We may need to verify your identity before responding to certain requests, and some requests may be limited where legal, technical, contractual, billing, security, or operational obligations apply.

Marketing Communications

If we send promotional or marketing-related messages, you may be able to opt out from those communications using the unsubscribe method provided or by contacting us directly.

Please note that account, billing, legal, support, and service-related notices may still be sent where necessary even if you opt out of promotional communications.

Children’s Privacy

Our services and website are not intended for children to independently purchase or manage services where legal capacity, billing responsibility, or contractual agreement is required.

We do not intentionally collect personal information from children in a manner inconsistent with applicable legal requirements. If you believe information has been submitted inappropriately, please contact us so we can review the matter.

Third-Party Websites

Our website may contain links to third-party websites, registrar pages, payment platforms, client tools, or external services. We are not responsible for the privacy practices, content, or security of third-party websites or services that are not operated by us.

You should review the privacy policies of those third parties before providing information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operations, legal requirements, website features, or data practices.

When we make updates, we may revise the “Last updated” date at the top of this page. Continued use of our website or services after an updated policy becomes effective may be treated in accordance with applicable rules and operational requirements.